Privacy policy
Last updated: 25 October 2026
Who is responsible for your data
Cyravelle is responsible for the personal information described in this policy. You can reach us at info@cyravelle.my, +33 6 25 03 00 39, or 2 ZAC les Baux de Victorine, Puget-sur-Argens, 83480, France.
What we collect
When you order, contact us, or browse the website, we may collect your name, email address, phone number, delivery address, order details, messages you send us, and payment status. We also receive technical information such as your browser type, device details, IP address and cookie data.
Why we hold it
The main reason we keep your details is to send your order and deal with anything that goes wrong afterwards, such as a return or a refund. We also use personal information to answer questions, prevent fraud, meet legal record-keeping duties, improve the website, and understand how visitors use it. If we send marketing messages, we do so only where the law allows, and you can opt out at any time.
Legal bases under GDPR
Where GDPR applies, we rely on performance of a contract for orders and delivery; legal obligations for tax and accounting records; legitimate interests for fraud prevention, security and website improvement; and consent where required for cookies or marketing.
Who we share it with
We share personal information only where needed to run the shop. This may include payment providers, delivery carriers, hosting and IT providers, email and support tools, analytics providers, professional advisers, and authorities where the law requires it. We do not sell your personal information.
How long we keep it
Order and transaction records are kept for as long as accounting, tax and legal rules require. Support messages are kept as long as needed to deal with the request. Marketing preferences are kept until you opt out. Cookie data is kept according to the settings you choose.
Your rights
Where GDPR applies, you may ask for access, correction, deletion, restriction, objection or portability, and you may withdraw consent where consent is the basis. You may also complain to your local supervisory authority. To make a request, contact us at info@cyravelle.my.
California rights
If you are a California resident and CCPA/CPRA applies, you may ask to know, delete or correct personal information, and you may opt out of sale or sharing where applicable. We do not sell personal information. You can contact us to make a request. We will not discriminate against you for exercising these rights.
International transfers
Some service providers may process information outside France or the EEA. Where required, we use safeguards required by applicable law for those transfers.
Cookies
We use cookies and similar technologies for website operation, analytics, and, where permitted, marketing. You can manage cookies through your browser and any cookie settings made available on the website.